RETURNS: If you need to return an unopened/undamaged item purchased directly from this site, we’re happy to accept it back within 30 days of purchase. If you purchased elsewhere, please work with the place of purchase. You will be subject to their return policy. In order to be eligible for a full refund, the item(s) must be new (unused/uninstalled), in the package, with all packaging completely intact, as it arrived. If we’ve made a mistake, please let us know immediately upon arrival of your order so we can take care of it quickly.
Please fill out the form below, select the proper reason for return, and watch for an email with further instructions.
GENERAL WARRANTY: Unless otherwise stated in your instruction manual, Racers Edge products are warranted against manufacturing defects in workmanship and materials upon purchase.
BATTERY WARRANTY: Racers Edge batteries are guaranteed to be free from defects in both materials and workmanship (under normal use) for a period of one (1) year from the purchase date. We reserve the right to deny any replacement(s) to any abuser(s) of our policy.
This warranty does not cover normal wear and tear, physical damage (water damage), battery failure due to over-charge or discharge, or any damage resulting from improper use or any modification of any kind (including opening of a sealed battery pack). This warranty also does not cover damage due to any improper installation, operation, maintenance, attempted repair, or damaged cause by a crash.
For international customers: Duties and any extra fees at customs will not be covered by the manufacturer.
Warranty claims require that a copy of your original receipt is provided. When uploading your receipt, please be sure the following information is visible: Name of place of purchase, date of purchase, the item or SKU number and/or product description, and price. Product purchased from unauthorized dealers, or purchased second-hand are not covered under warranty. Maximum file size is 10MB - please resize before uploading, if necessary.
Items eligible for warranty will be repaired or replaced, at our discretion.
If you have any questions, we can be reached at: 866-855-5566, firstname.lastname@example.org, or via live chat.